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I’m back, with this week’s dose of tech.

Comcast has a new customer retention solution. The plan? Refuse to let you cancel. The tech world is full of lousy customer support, with ISPs being no exception. Sure, there are some gems out there, but what we need, according to Mike, is one ISP to have stellar customer support with representatives who really know what they’re talking about and are willing to go all out to help. They exist, but there are too many scripts out there. Check out this recording of former Engadget editor-in-chief Ryan Block.

Amazon announced a new service last week called Kindle Unlimited. For $9.99/month users can download and read/listen to a subset of the Kindle and Audible eBook and eAudioBook libraries. Jason and I both said we’d demo the service, but Jason doesn’t think he’d subscribe, and I’m fairly confident I won’t either.

Bittorrent will be piloting a new paywall-based torrent system for the TV show “Children of the Machine” this fall. The pilot episode is coming shortly, and after that the show will only continue if users help crowd-fund the season at $9.95 each.

Check out all that and more, as well as a couple of calls, in the recording below, or download it here.

Technically Speaking is produced by Jason McMullan, Mike Fagan, and me, Drew Gates. The show airs live on Mondays at 11am EST at 91.7fm (in the Storrs, CT area) and at whus.org (everywhere else). Get in touch with us at ask@wespeaktech.org or by leaving us a voicemail at (860) 880-0119. If we talk about your question, we’ll read/play it on air.

Download the show here or listen below.

See you next week,

Drew Gates

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